Terms & Conditions

These Terms apply to Gear Rental and other services requested through Natales Outdoor.

Submitting a request through this website does not create an automatic reservation or purchase.

Requests & Confirmation

After receiving your request, we check availability and contact you by email.

If the requested service is available, we will send you the final details and a payment link. Your rental or order is confirmed only after payment has been completed and confirmation has been sent by email.

Availability is not guaranteed until confirmed by us.

Gear Rental

Natales Outdoor rents trekking and camping equipment in Puerto Natales.

Prices depend on the equipment selected and the rental period. You are responsible for taking reasonable care of rented equipment and returning it as agreed.

Normal wear and tear is not charged. Loss or damage caused by misuse may result in repair or replacement charges.

Specific rental, delivery, cancellation and return conditions are shown on the Gear Rental page and form part of your confirmed rental.

Payment

Payment instructions are sent by email after availability has been confirmed.

Natales Outdoor does not collect payment card details directly through this website.

Changes & Cancellations

Changes and cancellations are subject to the conditions displayed on the relevant service page at the time of your booking or order.

To request a change or cancellation, contact: [email protected]

Nothing in these Terms limits any rights you may have under applicable Chilean consumer protection law.

Outdoor Activities

Trekking and outdoor activities involve risks and changing conditions.

Customers are responsible for using rented equipment appropriately and for making their own decisions regarding weather, trail conditions, park closures, personal fitness and their itinerary.

Governing Law

These Terms are governed by the laws of Chile.

Any rights and remedies available to consumers under applicable Chilean law remain unaffected.

Contact

Natales Outdoor
Operated by Inversiones Do Patagonia SpA
RUT 77.883.064-7
Puerto Natales, Chile
[email protected]