Rent Camping Gear Puerto Natales
Free delivery to your accommodationFrom US$5 a dayYou only pay once we confirm
How It Works
1
Choose your gear
Pick items and quantities from the catalog below.
2
Pick your dates
Select your start and return dates to see your quote update automatically.
3
Send your request
We’ll check availability and reply by email with confirmation and a payment link.
4
Receive Your Gear
We deliver to your accommodation in Puerto Natales the day before your start date, free of charge.
Choose Your Gear
Select quantities for the items you need. Your quote updates automatically on the right.
Rental Terms
Rental days
- Minimum rental: 1 day.
- Charged days run from your start date through your return date, both inclusive.
- We deliver the day before your first day on the trail, and that delivery day is free. You only pay from your start date onwards.
Payment
How you pay depends on when you book and how much your rental costs:
| Your booking | When you pay |
|---|---|
| Under US$100 | 100% when your booking is confirmed |
| Starts in less than 30 days | 100% when your booking is confirmed |
| Starts in 30 days or more | 10% to confirm your booking, and the remaining 90% is due 30 days before your start date |
- Your confirmation email shows the exact amounts and the date your balance is due.
- There is no security deposit. What you pay is the rental cost, nothing extra on top.
- If your balance is not received by its due date, we may cancel your booking and release the gear. The cancellation schedule below applies to the amount already paid.
Cancellations
If you cancel, we keep a part of the total booking price, depending on how much notice you give. Anything you paid above that part is refunded.
| You cancel | We keep | We refund |
|---|---|---|
| 30 days or more before your start date | 10% | Everything you paid above 10% |
| 15 to 29 days before | 60% | Everything you paid above 60% |
| 8 to 14 days before | 80% | Everything you paid above 80% |
| 7 days or less before | 100% | Nothing |
- Cancellations must be requested by email. Your cancellation date is the day we receive your email.
- Days are counted back from your rental start date, not from the day you booked.
- Refunds are sent in US dollars, the same currency you paid in. If our payment platform keeps a processing fee when it refunds you, that fee is deducted from the amount we return.
- If you remove items from a confirmed booking, those items follow the same schedule.
- Right of withdrawal: as expressly stipulated by Natales Outdoor under Article 3 bis of Chilean Law No. 19.496, the right of withdrawal does not apply to these bookings.
Damage, loss and returns
- Normal wear, dirt and weather exposure are part of outdoor use and are not charged.
- Damage caused by misuse may be charged at repair value.
- Lost or irreparably damaged equipment may be charged at replacement value.
- Gear is returned on your return date. We collect it at your accommodation, and we can do it late in the evening if your bus gets back at 22:00 or 23:00.
- If you do not collect your gear on the agreed delivery date and have not contacted us, the booking is treated as a cancellation with no refund.
Delivery area
- Delivery is available to hotels, hostels and accommodations within Puerto Natales, including Airbnb and private apartments.
- Staying outside the city? Contact us before booking to check delivery options.
What travellers say
Real reviews from people who rented from us in Puerto Natales.
For a hike in Torres del Paine, I needed walking poles. Through friends who had previously been in Puerto Natales, I got in touch with Nathalia. She provided clear, to-the-point information, and upon my arrival she personally delivered the walking poles to my hostel. She also gave me helpful advice for the next part of my trip. An experienced mountain guide, very friendly.
Rented trekking poles since LATAM does not allow them as carry on. Everything was perfect. Communication was excellent. Drop off was done right at my location. Give back was also awesome. We did not get back till after 22:00 and they were able to accommodate this. Would absolutely use again.
The price was fair and the delivery / pick up of the material was uncomplicated. The team always answered quickly and gave assisting advice. The online presence with the offered material is clear and well structured. The sleeping bags kept us warm and the hiking poles did a great job as well. I would definitely recommend them — good value for money.
Un excelente servicio, calidad y buenos precios de los implementos. Los implementos te los entrega y retira en persona muy puntual, y además te enseña cómo utilizar de manera correcta cada implemento. Muy recomendable.
They are very nice bringing the trekking poles on our hotel on time. Same with picking up. Easy to negotiate with. Thanks, highly recommended.
Frequently Asked Questions
How many days will I be charged for?
We charge calendar days from your start date through your return date, both inclusive. The day before your start date, when we deliver your gear, is free.
Is my request an automatic reservation?
No. Submitting the form sends us a request. We check availability for your selected dates and follow up by email with confirmation and a secure payment link before anything is charged.
Do you deliver to my accommodation?
Yes, within Puerto Natales city limits, and free of charge. This includes hotels, hostels and private accommodations such as Airbnb. If you are staying outside the city, contact us before booking.
Do I need to pay a deposit?
Not a security deposit, no. We never block funds as a guarantee. If your rental starts in 30 days or more, you pay 10% to confirm your booking and the remaining 90% is due 30 days before your start date. Bookings under US$100, or starting in less than 30 days, are paid in full when confirmed.
Can I cancel my booking?
Yes, by email. We keep part of the total booking price depending on your notice: 10% with 30 days or more, 60% with 15 to 29 days, 80% with 8 to 14 days, and 100% with 7 days or less. Anything you paid above that is refunded.
What if the gear gets dirty, or I lose or damage something?
Normal wear, dirt and weather exposure are part of outdoor use and are never charged. We clean every item after each rental. Damage from misuse may be charged at repair value, and lost or irreparably damaged items at replacement value.
Do I need a permit to enter Torres del Paine?
Yes, all visitors need an entrance ticket to Torres del Paine National Park. Book it in advance on the official CONAF site, especially in high season. Your gear rental does not include park tickets or campsite bookings.