Privacy Policy

This Privacy Policy explains how Natales Outdoor collects, uses and protects your personal information when you visit this website or send us a request through one of our forms.

Who we are

Natales Outdoor is operated by Inversiones Do Patagonia SpA, RUT 77.883.064-7, based in Puerto Natales, Magallanes Region, Chile. SERNATUR registration number 61995.

For any question about this policy or your personal data, you can contact us at [email protected].

Information we collect

When you use our Gear Rental, Box Lunch or Contact forms, we may collect:

• Your name and email address
• Your accommodation in Puerto Natales, when relevant to arranging delivery
• Trek dates, itinerary details and items requested
• Phone number, if you choose to provide it for urgent availability questions
• Any message or notes you include in a request

We do not collect payment card details through this website. Payments are handled through a secure, third-party payment link sent to you by email after your request is confirmed.

How we use your information

We use the information you provide to:

• Check availability and respond to your gear rental or box lunch request
• Communicate with you by email about your request, confirmation and payment
• Coordinate delivery to your accommodation in Puerto Natales
• Respond to general questions sent through the Contact form
• Keep basic records for accounting and legal purposes

We do not sell your personal information, and we do not share it with third parties except where necessary to provide our service (for example, our email delivery provider) or where required by law.

Cookies and analytics

This website may use essential cookies required for it to function correctly. We may also use analytics or advertising tools, such as Meta Pixel or similar services, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your browser type, pages visited and general location, but do not identify you personally unless you have submitted a form.

Data retention

We keep the information from your requests for as long as necessary to provide our service, respond to your enquiry, and comply with accounting and legal obligations in Chile, after which it is deleted or anonymized.

Your rights

Under Chilean law (Law 19.628 on the Protection of Private Life, as updated by Law 21.719, in force from 1 December 2026), you have the right to access, rectify, delete and object to the processing of your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when it was last revised.